Refund policy

Return & Refund Policy

Last Updated: September 25, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are happy to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, where applicable.

  • You must provide your order number or proof of purchase.

  • Certain items may not be eligible for return due to hygiene or safety reasons.

How to Request a Return

To request a return, please contact our customer support team with your order number and a brief explanation of the reason for the return.

If your return is approved, we will provide you with instructions on where and how to send the item.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

If the item is defective, damaged, incorrect, or not as described, we will cover the reasonable return shipping cost.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photos or other information to help resolve the issue.

Depending on the situation, we may offer a replacement, exchange, or full refund.

Non-Returnable Items

For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened or used. Any such restrictions will be stated clearly on the product page.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may need to follow our return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact information provided on our website.